Current Courses Available

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Build the foundation every service advisor needs. Learn how to handle customers, write accurate repair orders, set expectations, communicate clearly, and move a vehicle through the shop with confidence. 

Take the next step from knowing the job to becoming consistently effective at it. Learn stronger inspection presentation, prioritization, customer communication, workflow management, and how to uncover legitimate opportunities without sacrificing trust. 

Advanced training for experienced advisors who want to operate at a higher level. Strengthen leadership, decision-making, customer retention, difficult-conversation skills, performance, and the standards that separate an average advisor from a true professional.

Advanced training for experienced advisors who want to operate at a higher level. Strengthen leadership, decision-making, customer retention, difficult-conversation skills, performance, and the standards that separate an average advisor from a true professional.

Advanced training for experienced advisors who want to operate at a higher level. Strengthen leadership, decision-making, customer retention, difficult-conversation skills, performance, and the standards that separate an average advisor from a true professional.

Advanced training for experienced advisors who want to operate at a higher level. Strengthen leadership, decision-making, customer retention, difficult-conversation skills, performance, and the standards that separate an average advisor from a true professional.

Learn how to take control of automotive phone calls without sounding scripted or pushy. Handle price shoppers, appointment requests, objections, diagnostic questions, and time concerns while turning more conversations into productive shop visits. 

Learn how great advisors create trust through the way they listen, explain, update, question, and respond. Improve customer conversations, reduce misunderstandings, handle uncertainty, and communicate difficult information clearly and professionally. 

 The customer experience does not end when the repair is finished. Learn how to review completed work, explain recommendations, answer final questions, present the vehicle, and create a professional delivery experience that builds trust and brings customers back. 

Learn how to move a DVI from vehicle check-in to customer presentation without missed steps or mixed messages. Advisors leave with a repeatable process for organizing findings, setting priorities, and making clear recommendations.

A technician’s findings are not ready for the customer until the advisor reviews the evidence and builds an accurate estimate. Learn how to catch missing information, clarify recommendations, and present a complete plan the customer can understand.

A DVI process only works when the standard is measured and enforced. Learn how to audit inspections, identify recurring weaknesses, coach the team, and create accountability without turning every mistake into a confrontation.

Strong recommendations require more than checked boxes. Learn how to use clear photos, useful notes, and accurate measurements to document vehicle conditions, support technician findings, and give customers evidence they can trust.

When every employee uses colors differently, the DVI loses credibility. Learn how to establish consistent standards, separate urgent needs from future concerns, and prioritize recommendations according to evidence—not opinion.

 A DVI is not just a checklist or a tool for finding work. Learn how a properly built inspection process protects customers, improves communication, supports the repair team, and creates a standard the entire shop can stand behind.

Build the DVI training package your shop actually needs. Choose any five one-day DVI courses to strengthen documentation, improve estimate accuracy, create consistent standards, and give your team a process customers can trust.