Champion University Automotive Training Videos for Repair Shops

Man attentively watching a video call on his monitor in a garage.

Real Answers for the Problems Shops Face Every Day

Running a repair shop involves addressing urgent issues that can't be ignored—like hiring the right people, setting clear expectations, holding the team accountable, enhancing inspections, communicating effectively with customers, protecting profitability, and ensuring the business operates smoothly without making every decision yourself.

This video library was designed specifically for those critical moments of repair shop improvement. Each short Champion University video tackles a real pain point owners face and provides practical strategies to navigate these challenges, explain them to your team, or enhance your processes within the shop.

These videos are not full courses and there is no specific order in which to view them. Identify the problem you’re dealing with, watch the video, and implement the solutions you can apply today, including ideas from our service advisor training.

Video

Why does a vehicle sometimes drive worse after a tire rotation?

The steering wheel may shake. The vehicle may pull. A humming or roaring noise may suddenly become more noticeable. That does not automatically mean the shop damaged the vehicle. Rotating the tires changes their position on the vehicle. Existing tire wear, an out-of-balance tire, a radial pull, or uneven tread may become more noticeable once that tire moves to a different axle or side. The first step is describing exactly what changed: Did it start pulling? Where do you feel the vibration? What speed does it happen? Did a new noise appear? Those details help the shop determine where to begin. If your vehicle drives differently after a tire rotation, return to the shop and let them recheck it.

Customers Expect Every Diagnosis to Be Immediate and Certain

"I don't have time."

Every service advisor hears it. Most immediately begin explaining the repair, defending the recommendation, or offering solutions the customer never asked for. In just a few seconds, the conversation turns into pressure instead of understanding, and another repair order walks out the door.

The best advisors don't overcome the time objection. They uncover it. This lesson teaches your team how to identify the real problem behind the objection, ask the right questions, and help customers find a solution that fits their life. Stop losing profitable repair opportunities because your advisors mistake a scheduling problem for a sales objection. Master this skill, and you'll close more repair orders while building more trust with every customer.

Customers Expect Every Diagnosis to Be Immediate and Certain

Use this video to help customers understand why some problems require additional testing, why another shop’s diagnosis must be verified, and how one repair can uncover an existing issue. It reinforces what customers should expect: evidence, transparency, communication, and accountability.

Advisors Waste Valuable Time Pricing Repairs for Customers Who Never Come In

Use this video to train advisors to stop selling guesses, ask about the customer’s actual concern, and sell the inspection process. It shows how free visual inspections and evidence-based estimates protect the advisor’s time while creating better customers and stronger repair opportunities.

The Team Cannot Meet Standards That Only Exist in the Owner’s Head

Use this video to explain how clear responsibilities, documented processes, proper training, and decision-making authority create real ownership. Once the standard is understood, accountability becomes fair, performance improves, and the owner carries less of the shop’s daily mental load.

The Shop Runs on Expectations Instead of Clearly Defined Standards

Use this video to learn how to build clear, repeatable standards throughout your shop, using the DVI process as a practical example. When the team knows exactly what is required, performance becomes consistent, training improves, and accountability becomes fair.

You need an example on setting expectations for new employees.

Use this video as an example of how to set expectations during onboarding. Clearly communicate your shop’s values, required work standards, non-negotiable behaviors, and what employees must demonstrate to succeed from day one.

You Want to Support Your Community While Building More Local Awareness for Your Shop

Use this video to learn how Community Care Champions gives businesses a simple way to serve local families, strengthen their reputation, and create new community relationships that can increase car count. The impact comes first—the trust and growth follow.

Automotive Training Videos - Tough Questions, Straight Answers

Real Answers for the Problems Shops Face Every Day

Video

Why does a vehicle sometimes drive worse after a tire rotation?

Customers Expect Every Diagnosis to Be Immediate and Certain

Customers Expect Every Diagnosis to Be Immediate and Certain

Advisors Waste Valuable Time Pricing Repairs for Customers Who Never Come In

The Team Cannot Meet Standards That Only Exist in the Owner’s Head

The Shop Runs on Expectations Instead of Clearly Defined Standards

You need an example on setting expectations for new employees.

You Want to Support Your Community While Building More Local Awareness for Your Shop

check out our videos on social media and show some support

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